To give value to our staffs time, we ask for a minimum of 24hrs notice for all cancellations. Guests who needs to cancel or reschedule their appointment with less than 24hrs notice will be subject to a $30 fee in order to reschedule. Habitual cancellations without sufficient notice may result in being required to prepay for a portion or all of future services to be rendered. We understand that personal emergencies do happen. In the event of such a case, please contact us at your earliest convenience so that we may work with you to ensure your needs are met.
Reason for cancellation policy: Our team is on a 100% commission pay structure, and they miss out on needed income in the case of last minute cancellations and/or no shows. With a minimum 24hrs notice, we can typically find a guest from our waiting list to fill the spot. With less than 24hrs, the spot may go unfilled resulting in loss of income for the service provider.
Thank you for your understanding!